Vajra Fabrics   Terms & Conditions

These Terms & Conditions govern all purchases, transactions, returns, communications, and ecommerce interactions conducted through Vajra Fabrics. By placing an order, customers acknowledge and agree to the operational, verification, and transaction policies described herein.

1. Product Representation & Customer Responsibility

• Product images are displayed with commercially reasonable accuracy. Slight variations in color, texture, embroidery, or lighting appearance may occur due to device display settings and photography conditions.

• Customers are advised to review product details carefully before placing an order.

• Order placement constitutes acceptance of the product specifications displayed at the time of purchase.

2. Order Verification & Dispatch Process

• All orders are subject to structured quality verification and dispatch review prior to shipment.

• Operational verification may include packaging confirmation, product inspection, and dispatch documentation.

• Shipment timelines may vary based on inventory availability, logistics conditions, and operational workflow.

3. Pricing & Payment Terms

• All pricing displayed on the platform is subject to revision without prior notice.

• Orders shall be processed upon successful payment authorization.

• The platform reserves the right to cancel suspicious, unverifiable, duplicate, or high-risk transactions.

4. Return, Refund & Exchange Policy

• Return or refund requests must be submitted within the specified return window applicable to the order.

• Customers must provide supporting evidence including product images, package label images, invoice reference, and order details.

• Products showing signs of usage, damage, alteration, missing packaging, or policy non-compliance may not qualify for return approval.

• Refund processing timelines may vary depending on payment gateway, banking systems, and logistics verification.

5. Return Shipment Compliance

• Customers are advised to retain original packaging, invoice copy, courier packaging label, and unboxing evidence.

• The platform may require visual documentation to facilitate verification and dispute resolution.

• Return pickups may be coordinated through integrated logistics partners subject to serviceability and operational approval.

6. Customer Conduct & Fraud Prevention

• The platform maintains operational safeguards against fraudulent transactions, abuse of return policies, false claims, chargeback misuse, and unverifiable disputes.

• Accounts associated with repeated policy abuse, suspicious transaction behavior, or operational misuse may be restricted, suspended, or refused service.

• All operational decisions are reviewed using transaction records, shipment logs, communication history, and verification evidence.

7. Logistics & Third-Party Services

• Shipping and logistics operations may be facilitated through third-party logistics providers including courier aggregation platforms.

• Delivery timelines are dependent on operational and courier conditions beyond direct control of the platform.

• The platform shall not be responsible for delays caused by force majeure events, logistics disruptions, or external operational interruptions.

8. Data Protection & Operational Security

• Customer information and transaction records are processed through commercially reasonable operational and security controls.

• Administrative access is restricted based on operational necessity and role-based management.

• The platform may maintain transaction and communication records for compliance, operational review, and dispute handling purposes.

9. Limitation of Liability

• The platform’s liability, if any, shall be limited to the value of the applicable order transaction in accordance with applicable law.

• The platform shall not be liable for indirect, incidental, consequential, or business interruption losses arising from platform usage.

10. Governing Framework

• All transactions and operational policies shall be governed in accordance with applicable Indian ecommerce, consumer protection, information technology, and commercial transaction principles.

• Disputes, if any, shall first be addressed through structured customer support and operational resolution mechanisms.

Customer Checkout Confirmation Status

☐ I have reviewed the product details before purchase ■ Required

☐ I understand the return verification process ■ Required

☐ I agree to provide supporting evidence for return claims if applicable ■ Required

☐ I understand shipment timelines may vary operationally ■ Required

Objective

Maintain a transparent, customer-focused, operationally disciplined, and fraud-resistant ecommerce environment with fair verification and structured dispute handling.