Return, Replacement & Refund Policy

 
Vajralakshmifabrics®
 
Effective Date: 02 August 2026
 
At Vajralakshmifabrics®, we are committed to delivering premium-quality products and a fair shopping experience. This policy is designed to protect both our customers and our business through a transparent and balanced process.
 

1. Scope

 
This policy applies to purchases made through www.vajralakshmifabrics.com.
 

2. Quality Assurance

 
Every saree undergoes a quality inspection before dispatch, including:
 
Fabric quality
 
Colour verification
 
Weaving quality
 
Border & pallu inspection
 
Running blouse verification
 
Measurement check
 
Packaging inspection
 
Orders are securely packed before shipment.
 

3. Eligible Reasons for Return or Replacement

 
A return or replacement request may be considered if:
 
You received the wrong product.
 
You received a product with a manufacturing defect.
 
You received a damaged product caused during transit.
 
You received an incomplete order.
 
The product materially differs from the confirmed order.
 
Requests are subject to verification.
 

4. Non-Returnable Items

 
Returns or exchanges will generally not be accepted for:
 
Change of mind.
 
Colour variation caused by mobile, monitor, or camera display differences.
 
Minor weaving or texture variations consistent with handcrafted textiles.
 
Products that have been washed, altered, ironed, worn, or damaged after delivery.
 
Products without original packaging, tags, or accessories.
 
Products returned without prior approval.
 

5. Return Request Procedure

 
Customers must:
 
1. Submit a return request within 48 hours of delivery.
 
 
2. Provide:
 
Order Number
 
Photographs of the product
 
Photographs of the packaging
 
Description of the issue
 
3. Retain the product in unused condition until the claim is reviewed.
 
Failure to provide sufficient information may delay or affect claim processing.
 

6. Verification Process

 
To ensure fairness, Vajralakshmifabrics® may:
 
Review photographs and videos.
 
Verify order records.
 
Review packing records.
 
Review courier information.
 
Request additional information where necessary.
 
Fraudulent or misleading claims may be declined.
 

7. Replacement

 
Where a claim is approved, we may provide:
 
Replacement of the same product (subject to availability), or
 
Replacement with another product of similar value by mutual agreement.
 

8. Refunds

 
Where a replacement is not feasible and the claim is approved, the refund will normally be processed to the original payment method.
 
Shipping charges and payment gateway charges may be treated in accordance with applicable law and the circumstances of the order.
 
Refund processing times may vary depending on the payment provider and banking system.
 

9. Cancellation

 
By Customer
 
Orders may be cancelled before dispatch.
 
Once an order has been dispatched, cancellation is generally not possible.
 
By Vajralakshmifabrics®
 
We reserve the right to cancel an order in circumstances including:
 
Pricing errors
 
Product unavailability
 
Suspected fraud
 
Payment verification issues
 
Force majeure events
 
 
Where applicable, payments received for cancelled orders will be refunded.
 

10. Customer Responsibilities

 
Customers are responsible for:
 
Providing accurate delivery information.
 
Reviewing product descriptions before placing an order.
 
Inspecting the package upon delivery.
 
Reporting any concerns promptly.
 

11. Business Protection

 
To maintain a fair marketplace, Vajralakshmifabrics® reserves the right to decline claims involving:
 
False or fraudulent requests.
 
Repeated abuse of return policies.
 
Deliberate product damage.
 
Misrepresentation of product condition.
 
Violation of these Terms & Conditions.
 
 
Nothing in this policy limits any rights available under applicable consumer protection laws.
 

12. Force Majeure

 
Return, replacement, or refund timelines may be affected by circumstances beyond our reasonable control, including natural disasters, public emergencies, transportation disruptions, or government restrictions.
 

13. Contact

 
For assistance, please contact:
 
Customer Support
Vajralakshmifabrics®
 
 
 

Our Commitment

 
At Vajralakshmifabrics®, we are committed to delivering authentic products, maintaining transparent business practices, and resolving genuine customer concerns fairly and professionally. Our objective is to protect the interests of both our customers and our business while complying with applicable Indian consumer protection and ecommerce laws.